Overview

At Quality Autos, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you may request a return or exchange according to the policy below.

To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as it was delivered.

Refunds

After we receive and inspect your returned product, we will notify you whether your return or exchange request has been approved.

If your refund is approved, it will be processed using the original payment method whenever applicable. Refund processing may take 5–10 business days depending on your payment provider.

Late or missing refunds

If your refund has not been received within 7–10 business days after approval, please contact your bank or payment provider. If you still need assistance, contact Quality Autos through our Contact Us page or WhatsApp.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Sale or discounted items are generally not eligible for refunds unless they are damaged, defective, or the wrong product was delivered.

Exchanges

We only replace products that are damaged, defective, or incorrect. To request an exchange, please contact Quality Autos within 7 days of receiving your order through our Contact Us page or WhatsApp.

Shipping returns

To return an eligible product, please contact Quality Autos first for return instructions. Customers are responsible for return shipping costs unless the product is damaged, defective, or the wrong item was delivered. Returned products must be unused, in their original packaging, and in the same condition as received.

Need help?

If you have any questions about refunds, returns, or exchanges, please contact Quality Autos through our Contact Us page, WhatsApp, or email. We will be happy to assist you.